Returns policy

 

Cancellation & returns

 

We believe you will love our products! However, we understand that occasionally you will want to cancel your order and/or return some items.


Cancellations

If you wish to cancel your order before we have dispatched the products to you, you can notify us by email to sales@thebaobabtree.co.uk. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

We may cancel an order at any time before delivery.


Returns policy

If you are not entirely happy with the products that you have chosen, you may return them to us within 7 days in their original condition. Upon receipt of the products we will be happy to offer you an exchange or refund, provided that the products are returned complete, in perfect condition, unused and with the original packaging.


Making returns

 For all returns, except where an item is faulty, we regret that we cannot offer a refund on the delivery cost of your order.  You will also be required to arrange and pay for the return of the products to us.  Please ensure that you obtain proof of postage from the Post Office as we cannot take responsibility for items lost or damaged in transport.


Our mailing address for returns is:-

The Baobab Tree

199 Peppard Road

Emmer Green

Reading

RG4 8TS


Tel:  0845 388 1475 (open 10am – 6pm Monday to Saturday)


Please include the invoice and state whether you would like a refund or exchange.


Damaged Goods

In the event of goods arriving damaged or not as ordered, please inform us within 24 hours and we will be happy to offer a replacement or refund.

However, due to the unique nature of our items, we cannot offer an identical product replacement.

Please note items any items made to order cannot be returned.